FAQs

Frequently Asked Questions (FAQs)

Welcome to Niveloa! Below you’ll find answers to common questions about shopping with us. If you need further assistance, please use the contact details provided at the end of this page.

Payment

Which payment methods do you accept?
We accept the following payment methods:

  • Visa
  • Mastercard
  • American Express (Amex)
  • Apple Pay
  • Shop Pay
  • UnionPay
  • Google Pay

All transactions are processed securely using industry-standard encryption.

Do you store my card details?
No, we do not store your card details. All payment information is managed by trusted, secure gateways.

Shipping

How long will delivery take?

  • Order Cutoff Time: 17:00 London timezone (GMT).
  • Order Handling Time: 1–2 business days (Monday to Friday).
  • Transit Time: 5–7 business days (Monday to Friday).
  • Estimated Delivery: 6–9 business days.

If you need a more precise estimate or have any questions about our delivery timelines, please contact our customer service team.

Returns & Refunds

What is your returns policy?
We offer a 30-day return window for most products, provided they are in their original condition with all packaging intact. Note that some items may have specific return requirements due to hygiene or safety considerations.

How do I request a refund?
Simply contact our customer service with your order details. Once we receive and inspect your return, we’ll issue a refund to your original payment method. Refund processing takes about 7 working days.

Account & Security

Do I need an account to check out?
No, you can check out as a guest. However, creating an account allows you to track your orders, save addresses, and enjoy additional benefits.

How is my personal information protected?
We use secure servers, encryption, and adhere to data protection standards to ensure your information remains safe.

Additional Inquiries

Can I change my delivery address after placing my order?
If your order hasn’t been dispatched, we’ll do our best to accommodate any address changes. Please contact us as soon as possible with the updated details.

What should I do if my order arrives damaged or is incorrect?
If your order is damaged or not what you expected, please contact us immediately. We’ll help arrange a return, exchange, or any other necessary steps to resolve the issue.

Contact Information

  • Business Name: Niveloa
  • Address: 10A S Villas, London NW1 9BS, United Kingdom
  • Email: info@niveloa.com
  • Phone: +44 2045773297

Customer Service Hours: Monday to Friday, 09:00 – 17:00
We aim to respond within 1–2 business days.

Thank you for choosing Niveloa. We are committed to providing you with a secure, reliable, and enjoyable shopping experience!