Terms of service
Last Updated: 24th March, 2025
This website is operated by Niveloa (“we,” “us,” and “our”). By visiting our site or purchasing from us, you agree to these Terms of Service (“Terms”). These Terms apply to all users of the site, including (but not limited to) browsers, vendors, customers, merchants, and contributors of content.
Please read these Terms carefully before using our website. By accessing or using any part of the site, you accept these Terms in full. If you do not agree, you may not access the website or use our services.
Any new features or tools added to the store will also be subject to these Terms. You can review the latest version of the Terms at any time on this page. We reserve the right to make changes to these Terms by posting updates to our website. Your continued use of the site after any updates are posted indicates your acceptance of those changes.
Our store is hosted on a third-party e-commerce platform that allows us to sell our products and services to you.
1. Online Store Terms
By agreeing to these Terms, you confirm you are at least the age of majority in your country of residence, or you have consented on behalf of a minor dependent to use this website.
You may not use our products for any illegal or unauthorised purpose, nor violate any laws in your jurisdiction (including, but not limited to, copyright laws) when using our service. You must not introduce harmful code (worms, viruses, etc.). Any breach or violation of these Terms may result in immediate termination of services.
2. General Conditions
We reserve the right to refuse service to anyone, for any reason, at any time.
You understand that content you provide (excluding credit card information) may be transmitted unencrypted over various networks and adapted to technical requirements. Credit card information is always encrypted during transfer.
You agree not to copy, reproduce, or exploit any aspect of the service, use of the service, or access to the service without our express written permission. Headings in these Terms are for convenience only.
3. Accuracy, Completeness, and Timeliness of Information
We are not responsible if information on this site is not accurate, complete, or current. Material provided is for general information only and should not be solely relied upon without consulting more precise sources. Any reliance on this material is at your own risk.
We may modify the contents of this site at any time without obligation to update. You agree it is your responsibility to stay informed of any changes.
4. Modifications to the Service and Prices
Product prices may change without notice. We may modify or discontinue the service (or any part thereof) without notice. We will not be liable to you or any third party for such modifications, price changes, suspensions, or discontinuances.
5. Products or Services
Certain products or services may be offered exclusively online and may have limited quantities, subject to our [Return & Refund Policy]. We have made every effort to display product colours and images accurately, but we cannot guarantee your device’s display is correct.
We reserve the right to limit sales to any person, region, or jurisdiction on a case-by-case basis, and to limit quantities of any products or services. Product descriptions and pricing are subject to change at any time without notice. We do not guarantee that any products or services will meet your expectations or that errors in the service will be corrected.
6. Accuracy of Billing and Account Information
We reserve the right to refuse or limit any orders. Restrictions may include orders using the same account, credit card, billing, or shipping address. If we change or cancel an order, we may attempt to notify you via the email, billing address, or phone number provided.
You agree to provide current, complete, and accurate purchase and account details for all transactions. You also agree to promptly update this information (including email addresses and payment details) so we can complete your orders and contact you if needed. For more information, please consult our [Return & Refund Policy].
7. Optional Tools
We may provide access to third-party tools, which we neither monitor nor have control over. You acknowledge that these tools are provided “as is” and “as available” without warranties, and we are not liable for any issues arising from their use. You use such tools at your own risk.
We may also introduce new services or features in the future, which will also be subject to these Terms.
8. Third-Party Links
Some content, products, and services may include materials from third parties. Third-party links on this site may lead to websites not affiliated with us. We are not responsible for the content or accuracy of these sites and will not be liable for any harm or damages related to third-party transactions. Review third-party policies carefully before engaging in any transaction.
9. User Comments, Feedback, and Other Submissions
If you submit creative ideas, suggestions, proposals, or other materials (collectively “comments”), you agree we may edit, copy, publish, or otherwise use them without restriction. We are not obligated to keep these comments confidential, compensate you, or respond.
We may monitor, edit, or remove content that we deem unlawful, offensive, or otherwise objectionable, but we have no obligation to do so. You agree that your comments will not violate any rights of third parties or contain any harmful or unlawful material. You may not impersonate others or mislead us or third parties about the origin of any comments.
10. Personal Information
Submission of personal information through the store is governed by our [Privacy Policy].
11. Errors, Inaccuracies, and Omissions
Occasionally, information on our site or in the Service may contain errors or inaccuracies related to product descriptions, pricing, promotions, shipping charges, transit times, or availability. We reserve the right to correct such errors and to change or update information or cancel orders if necessary, without prior notice (including after you have submitted your order).
12. Prohibited Uses
In addition to other prohibitions in these Terms, you are prohibited from using our site or its content:
- For any unlawful purpose
- To solicit others to perform or participate in unlawful acts
- To violate any international, federal, or local regulations or laws
- To infringe upon our or others’ intellectual property rights
- To harass, abuse, insult, defame, or discriminate based on any protected class
- To submit false or misleading information
- To upload or transmit viruses or malicious code
- To collect personal information of others
- To spam, phish, or scrape
- For any obscene or immoral purpose
- To interfere with security features of the Service
We reserve the right to terminate your use of the Service if you violate these prohibitions.
13. Disclaimer of Warranties; Limitation of Liability
We do not guarantee that your use of our service will be uninterrupted, secure, or error-free. You agree that we shall not be liable for claims, losses, damages, or expenses (including attorneys’ fees) arising from your use of the website or your breach of these Terms.
14. Indemnification
You agree to indemnify, defend, and hold Niveloa and its affiliates harmless from any claim or demand (including reasonable attorneys’ fees) related to your breach of these Terms or violation of any applicable law or third-party rights.
15. Severability
If any provision of these Terms is deemed unlawful or unenforceable, that provision shall be enforced to the fullest extent permitted by law, and the unenforceable part will be considered severed. This will not affect the validity and enforceability of any other remaining provisions.
16. Termination
All obligations and liabilities incurred before termination shall survive. These Terms remain in effect unless either you or we terminate them. You may end these Terms at any time by ceasing to use our website. If we suspect you have breached any term, we may terminate this agreement without notice and deny you further access to the Service.
17. Entire Agreement
These Terms and any policies or guidelines posted by us constitute the entire agreement between you and us, governing your use of the Service. They replace any prior agreements, communications, or proposals (oral or written) between you and us.
18. Governing Law
These Terms of Service and any related agreements are governed by and construed in accordance with the laws of the United Kingdom.
19. Changes to Terms of Service
You can review the most current version of the Terms of Service on this page. We reserve the right to amend or replace any part of these Terms by posting updates on our website. It is your responsibility to check for changes. Continued use of our website or Service after updates are posted implies acceptance.
20. Contact Information
- Business Name: Niveloa
- Address: 10A S Villas, London NW1 9BS, United Kingdom
- Email: info@niveloa.com
- Phone: +44 2045773297
Customer Service: Monday to Friday, 09:00 – 17:00
We do our best to reply within 1–2 business days.
Thank you for shopping with Niveloa!