Payment policy
1. Accepted Payment Methods
At Niveloa, we strive to provide you with a seamless shopping experience. We accept:
- Visa
- Mastercard
- American Express (Amex)
- Apple Pay
- Shop Pay
- UnionPay
- Google Pay
All transactions are processed in British Pounds Sterling (GBP).
2. Payment Processing
- Payment must be completed at the time you place your order.
- We only process and ship orders after receiving full payment.
- If a payment is declined or fails, your order will not be confirmed.
3. Pricing & Currency
- All product prices are listed in British Pounds Sterling (GBP).
- Prices may change without prior notice.
- Any taxes or shipping fees will be added at checkout.
4. Secure Payment Processing
- Niveloa uses SSL encryption and secure gateways to protect your transaction details.
- We never store your credit card or payment information on our servers.
5. Refunds & Chargebacks
- Refunds follow our Returns & Refunds Policy guidelines.
- Unauthorised chargebacks will be contested. If you have issues with a payment or order, please email us first at info@niveloa.com.
6. Fraud Prevention
- Niveloa reserves the right to cancel or hold any order suspected of unauthorised or fraudulent activity.
- Additional identity verification may be required for high-value orders.
7. Contact Us
- Business Name: Niveloa
- Address: 10A S Villas, London NW1 9BS, United Kingdom
- Email: info@niveloa.com
- Phone: +44 2045773297
Customer Service: Monday to Friday, 09:00 – 17:00
We aim to respond to your messages within 1–2 business days.
Thank you for shopping with Niveloa!