Returns & refund policy

30-Day Easy Returns

At Niveloa, we want you to be fully satisfied with your purchase. If you aren’t, we have a simple returns process in place.

Return Window – You have 30 days from the date of delivery to return your items.
Condition – Items must be unused, in original condition, and include any original packaging.
Easy Returns – Our support team is here to guide you throughout the process.

Defective or Incorrect Products
Return shipping is free if the product is defective, damaged, or sent in error.
Change of Mind
You’ll be responsible for return shipping costs if you ordered the wrong product, the item doesn’t fit, or you no longer want it. Shipping fees are non-refundable.

Contact Us
Email info@niveloa.com with your order number and reason for the return.
Get Return Instructions
We’ll send you a return authorisation and detailed steps.
Pack Your Item
Repackage everything carefully in its original packaging, including any accessories, tags, or documents.
Print the Return Label
We’ll provide a prepaid label. Print and attach it to your parcel as instructed.
Send It Back
Drop your parcel off at the nearest courier location, as indicated in your return email.

Inspection – Once your returned item arrives, we’ll review it to ensure it meets our guidelines.
Refund – If the return is approved, we’ll process your refund. It generally takes about 7 working days to appear on your original payment method, depending on your bank or provider.

If you’d prefer a different size, colour, or product, just let us know. We’ll do our best to expedite your exchange.

For hygiene or safety reasons, certain items may be ineligible for return. These products will be clearly labelled as non-returnable on their pages.

Customer Service: Monday to Friday, 09:00 – 17:00
We aim to reply to your email within 1–2 business days.

Thank you for shopping with Niveloa!