Privacy policy

Last updated: 24th March, 2025

This Privacy Policy explains how Niveloa (“the Site,” “we,” “us,” or “our”) collects, uses, and discloses your personal information whenever you visit our website, use our services, make a purchase, or otherwise communicate with us about the Site (collectively, the “Services”). In this document, “you” and “your” refer to you as a user of the Services—whether you’re a customer, a website visitor, or another individual whose personal data we handle. Please read this Privacy Policy carefully.

Changes to This Privacy Policy

We may update this Privacy Policy periodically, for example to align with changes in our operations or to meet legal or regulatory requirements. Whenever we make revisions, we will post the updated version on the Site, update the “Last updated” date, and take any other steps mandated by applicable law.

How We Collect and Use Your Personal Information

We obtain personal information about you from multiple sources, as detailed below. The type of information we collect and the way we use it can depend on how you engage with our Services. Along with the specific uses described below, we may also use your information to communicate with you, operate or improve the Services, fulfil our legal obligations, enforce our terms, and protect our rights, users, or the Services.

What Personal Information We Collect

Information We Collect Directly from You

Depending on how you use our Services, you may provide us with:

  • Contact details – e.g., your name, address, telephone number, and email.
  • Order information – e.g., your name, billing and delivery addresses, payment confirmation, phone number, and email address.
  • Account information – e.g., username, password, security questions, and related data for account security.
  • Customer support details – e.g., content you supply in messages or requests you send through the Services.

Some features require certain details. If you choose not to provide this information, you may be unable to use certain parts of our Services.

Information About Your Usage

We may automatically gather details about your use of the Site and Services (“Usage Data”) via cookies, pixels, and other technologies (“Cookies”). Usage Data may include data about how you access the Site, device/browser information, network connection details, IP address, and other interactions you have with our Services.

Information Obtained from Third Parties

We may also receive your information from:

  • Service providers – e.g., platforms hosting our Site or supporting our Services.
  • Payment processors – they gather payment information (e.g., bank, credit/debit card details, billing address) to handle transactions and fulfil orders.
  • Third-party tracking – when you view our Site, open our emails, or interact with ads for our products, we (and third parties acting on our behalf) may employ cookies, pixels, or similar tracking tools.

All information gained from third parties is handled in line with this Privacy Policy (see also Third Party Websites and Links).

How We Use Your Personal Information

  • Providing Products and Services
    We rely on your personal information to process and ship orders, manage returns, handle payments, and maintain your account. We may also work with our hosting or e-commerce platform to integrate certain account services.
  • Marketing and Advertising
    Your personal data may be used for advertising or promotions—for instance, sending marketing emails, post, or text messages, and customising ads on the Site or other sites. If you reside in the EEA, the lawful basis for this is our legitimate interest in promoting our products (Art. 6(1)(f) GDPR).
  • Security and Fraud Prevention
    We use personal information to identify, investigate, and respond to fraudulent or illegal activity. If you create an account, it’s vital you keep your credentials private. If you suspect unauthorised access, let us know promptly. For EEA residents, this processing is based on our legitimate interest in safeguarding our platform (Art. 6(1)(f) GDPR).
  • Communicating with You & Service Enhancement
    We use your details to offer customer support and improve our Services. This is part of our legitimate interest in meeting your needs, delivering effective help, and nurturing our relationship with you (Art. 6(1)(f) GDPR).

Cookies

Like many online services, we use Cookies. If you want more detail on the Cookies used for running our store, refer to any applicable documentation from our service providers (e.g., e-commerce platforms). We utilise Cookies to operate our Site, remember your preferences, enhance functionality, analyse usage, and allow third parties or service providers to tailor ads or products for you.

Although you can adjust your browser to block or remove Cookies, this may affect certain features or overall performance. Blocking Cookies may also not entirely prevent how we share information with third-party partners (like advertisers).

How We Disclose Personal Information

We may share your personal data with third parties under certain circumstances, as permitted by this Privacy Policy or by law. These include:

  1. Vendors or Service Providers – Entities that assist with IT, payment processing, data analysis, customer support, fulfilment, shipping, and similar functions.
  2. Business & Marketing Partners – They may show or provide services and advertisements to you. They will handle your information according to their own policies.
  3. At Your Direction or With Consent – For instance, if you request or agree to share information for social media logins or shipping details.
  4. Within Our Corporate Group – We may share data with affiliates for legitimate business reasons.
  5. Business Transactions or Legal Obligations – In events like mergers, bankruptcy, or to comply with legal requests (court orders or subpoenas), we may need to disclose information.

Here’s a summary of data we may disclose for the purposes mentioned above:

Category Potential Recipients
Identifiers (e.g., contact or account) - Service providers (ISP, payment processors, fulfilment, customer support, data analytics)
- Marketing partners
- Affiliates
Commercial info (e.g., order details) - Service providers
- Marketing partners
- Affiliates
Internet/network activity (Usage Data) - Service providers
- Marketing partners
- Affiliates
Geolocation data (based on IP address) - Service providers
- Marketing partners
- Affiliates

We do not process or disclose sensitive personal information without your consent or to draw conclusions about your traits.

Third Party Websites and Links

Our Site may include links to websites or services not controlled by us. If you click these links, any information you provide is governed by those entities’ privacy terms. We are not responsible for the privacy or security practices of any third-party sites. Public or semi-public information (for example, posts on social media) may be viewed or used by others. Our inclusion of external links does not imply we endorse their content or policies.

Children’s Data

Our Services are not aimed at children. We do not knowingly gather personal data from children. If you believe a child has submitted personal information to us, please contact us so we can remove it. We do not knowingly “sell” or “share” (as defined by relevant laws) personal information of individuals under 16.

Security and Retention of Your Information

We employ various safeguards to protect your data, but no security is foolproof. Information sent to us could be unsecure while in transit, so do not use unsafe channels for sensitive details.

We store personal data as long as it’s needed for the reasons it was collected—this may be tied to maintaining accounts, providing Services, abiding by legal obligations, handling disputes, or enforcing agreements.

Your Rights

Depending on your region, you may have specific rights regarding your personal data (subject to exceptions permitted by law). These may include:

  • Right to Access / Know – Ask for a copy of the personal information we hold about you.
  • Right to Delete – Request that we erase personal information, subject to legal constraints.
  • Right to Correct – Request corrections if your data is wrong or incomplete.
  • Right to Portability – In certain cases, obtain your data in a usable format or request we send it to a third party.
  • Restriction of Processing – Ask us to limit how we handle your information.
  • Withdrawal of Consent – Where we rely on consent, you can withdraw it.
  • Appeal – If we deny a request, you might be entitled to appeal.
  • Managing Communication Preferences – Unsubscribe from promotional emails by following the link in the message. We may still send non-promotional messages about your account or orders.

To make a request, please use the contact details below. We may need additional information (like your email or account data) to verify your identity. You can also appoint an authorised agent, subject to applicable verification procedures.

Complaints

If you’re unhappy with how we’ve handled your data, please get in touch using the details below. In some locations, you may have the right to escalate a complaint to your local data protection authority or lodge an appeal if we are unable to resolve your concerns.

International Users

Your personal information may be sent to, stored in, or processed in countries other than your own. By using our Services, you agree that your information can be transferred to these locations (including where our staff or service providers operate).

Contact Information

If you have questions about this Privacy Policy or wish to exercise any data rights, please contact us:

  • Business Name: Niveloa
  • Address: 10A S Villas, London NW1 9BS, United Kingdom
  • Email: info@niveloa.com
  • Phone: +44 2045773297

Customer Service: Monday to Friday, 09:00 – 17:00
We do our best to respond within 1–2 business days.

Thank you for choosing Niveloa.